Thank you for shopping with Crystalivia.
We aim to provide a smooth and reliable delivery experience for all orders.
Please review the details below to understand how shipping works for your purchase.
1. Processing Time
All orders are processed within 1–2 business days.
During peak seasons or high-volume periods, processing may take slightly longer.
Once your order is shipped, you will receive a confirmation email with tracking information.
2. Shipping Time
Estimated delivery time depends on your location and the shipping option selected at checkout.
Typical timeframes:
- United States: 7–15 business days
- Canada: 7–18 business days
- United Kingdom / EU: 7–18 business days
- Australia / New Zealand: 7–15 business days
- Asia: 5–12 business days
- Rest of the World: 10–25 business days
Please note that delivery times are estimates and may vary due to customs clearance, local carrier delays, or unexpected logistics factors.
3. Tracking Information
A tracking number will be provided once your order is shipped.
Tracking updates may take 2–5 days to appear on the carrier’s system.
If you have not received your tracking number within 5 business days, please contact us.
4. Shipping Fees
Shipping costs are calculated at checkout based on destination, parcel weight, and shipping method.
Below is a general guide to our international shipping fees:
United States
- Standard Shipping: $5.99 USD
- Free Shipping: orders over $80 USD
- Delivery: 7–12 business days
- Taxes: Most parcels do not incur import taxes. If required, customers are responsible for any applicable duties.
Canada
- Standard Shipping: $6.99 USD
- Free Shipping: orders over $80 USD
- Delivery: 8–15 business days
- Taxes: Canada may charge GST/HST on import depending on your province.
These fees (if any) are collected by local customs and paid by the customer.
United Kingdom & European Union
- Standard Shipping: $7.99 USD
- Free Shipping: orders over $90 USD
- Delivery: 8–16 business days
- Taxes:
- The EU requires VAT on imported goods (usually 17%–27%).
- Some country’s postal services may charge a small handling fee.
Customers are responsible for these charges.
Australia & New Zealand
- Standard Shipping: $7.99 USD
- Free Shipping: orders over $90 USD
- Delivery: 8–15 business days
- Taxes:
Parcels under AUD 1,000 typically do not incur GST.
If GST is required, it will be the customer’s responsibility.
Other Countries
- Standard Shipping: $7.99 USD
- Delivery time varies by region (typically 10–20 business days).
- Import duties (if any) are the responsibility of the customer.
Free Shipping Promotions
We occasionally offer:
- Free worldwide shipping over a certain order value
- Seasonal free-shipping events
- Flat-rate shipping to selected countries
Any available promotions will be clearly displayed during checkout.
5. Customs, Duties & Taxes
International shipments may be subject to import taxes, duties, or customs fees charged by the destination country.
- These fees are not included in our product price or shipping fee.
- Buyers are responsible for any charges applied by local customs authorities.
- Customs policies vary widely; please check with your local customs office for details.
If a package is held or delayed by customs, this is outside of our control.
6. Lost, Delayed, or Damaged Packages
We want you to receive your order safely.
Lost Packages
If tracking shows “delivered” but you did not receive your package:
- Please check with neighbors, mailboxes, and your local post office.
- If the package cannot be located, contact us within 7 days so we can assist.
Transit Delays
Weather, customs, or carrier issues may cause delays.
We kindly ask for patience during such circumstances.
Damaged Items
If your item arrives damaged:
- Take clear photos of the packaging and product
- Contact us within 3 days of delivery
We will arrange a replacement or suitable solution.
7. Incorrect Address
Please ensure your shipping address is accurate.
We cannot reship or refund orders that fail to deliver due to:
- Incorrect or incomplete address
- Missing apartment number
- Recipient not available to receive the package
If the package returns to us, we can resend it after you cover the reshipping cost.
8. Order Changes & Cancellations
Orders can only be edited or canceled before they are shipped.
Once shipped, we cannot modify the order.
9. Contact Us
If you need help with your order, feel free to reach out:
Email: support@crystalivia.com
We respond within 24 hours.