Last updated: [Nov, 2025]

At Crystalivia (“we,” “us,” “our”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting or making purchases from crystalivia.com (“the Site”).

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Provided directly by you:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (processed securely through third-party gateways)

b. Automatically Collected Information

When you use the Site:

  • IP address
  • Browser type
  • Device information
  • Cookies and tracking technologies
  • Pages visited and actions taken

c. Order Information

Details related to purchases, returns, or customer service communication.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide shipping updates and customer service
  • Improve website performance
  • Personalize shopping experience
  • Prevent fraud and maintain security
  • Send optional marketing emails (only with your consent)

3. Cookies

We use cookies for:

  • Functional operation of the Site
  • Remembering your preferences
  • Analyzing website traffic
  • Improving your experience

You can disable cookies via your browser settings, but some features may not work properly.

4. Sharing Your Information

We do not sell personal data.
We may share necessary information with:

  • Payment processors
  • Fulfillment and logistics partners
  • Email service providers
  • Fraud prevention tools

All partners handle data according to privacy standards.

5. Third-Party Services

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

6. Data Security

We implement reasonable technical and administrative measures to protect your data.
However, no method of transmission is 100% secure.

7. Your Rights (EU/UK/California)

You may:

  • Request access to your personal data
  • Request correction or deletion
  • Opt out of marketing emails
  • Request data portability
  • Withdraw consent at any time

Contact us at: support@crystalivia.com

8. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page.

9. Contact Us

For any questions:


Email: support@crystalivia.com