Last updated: [Nov, 2025]
We want you to love your Crystalivia purchase. If you are not satisfied, please review our return and exchange guidelines below.
1. Return Window
We accept returns within 30 days of delivery.
2. Eligibility
To be eligible for a return:
- Item must be unused and in original condition
- Packaging must be intact
- Proof of purchase is required
Non-returnable items:
- Sale items
- Gift cards
- Personalized / custom-size bracelets
3. Return Shipping
Because we ship internationally, return shipping costs are the customer’s responsibility, unless the item arrives damaged or incorrect.
We recommend using a trackable shipping method.
4. Exchanges
We accept exchanges if:
- The size is incorrect
- You prefer a different item of equal value
Customer pays return shipping; we cover re-shipping after we receive the item.
5. Damaged or Wrong Items
If your order arrives damaged or incorrect, contact us within 7 days with:
- Order number
- Photos of the issue
We will send a replacement at no cost.
6. Refunds
After receiving and inspecting your return, refunds will be issued to your original payment method.
Processing time: 5–10 business days.
Shipping fees are non-refundable.
7. Contact for Returns
Email our support team before sending a return: