Last updated: [Nov, 2025]
Welcome to Crystalivia.
By using our website or placing an order, you agree to the terms below.
We keep things simple so you can shop with clarity and confidence.
1. Use of Our Website
You may browse and purchase products for personal, non-commercial use.
Please do not misuse the site, attempt unauthorized access, or copy our content.
2. Product Information
All crystals are natural and unique.
Variations in color, pattern, texture, or transparency are normal and part of their natural beauty.
We aim to describe and photograph every item as accurately as possible, but slight differences may occur.
3. Orders & Payment
All prices shown on our website are in USD unless otherwise stated.
Your order is confirmed once payment is successfully processed.
We reserve the right to adjust pricing or correct any errors that may appear on the website.
4. Shipping
Delivery times vary depending on destination and local postal services.
Estimated timeframes are provided on our Shipping Policy page.
Delays caused by customs, weather, or carriers are outside our control.
If a package cannot be delivered due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.
5. Returns & Exchanges
We want you to love your purchase.
If something isn’t right, please review our Returns Policy for full details on returns, exchanges, and damaged item support.
6. Customs & Import Fees
Some countries may apply duties, taxes, or customs charges.
Buyers are responsible for any fees required by their local customs authorities.
7. Intellectual Property
All branding, text, images, graphics, and content on this website belong to Crystalivia.
Please do not copy or redistribute them without permission.
8. Limitation of Liability
Crystalivia is not responsible for:
- Delays in shipping or customs
- Misuse of products
- Natural variations in stones
- Third-party service interruptions
- Losses beyond the cost of your purchase
Use of our products and website is at your own discretion.
9. Changes to These Terms
We may update these Terms occasionally.
When changes are made, the updated version will be posted here.
10. Contact Us
If you have questions about these Terms, we’re here to help:
Email: support@crystalivia.com